Cancellation and refund

Klimapark 2469 is an outdoors experience. The guided tours are not canselled because of weather conditions.

If you cancel the tour earlier than 24 hours before the date of the guided tour, we will refund the ticket. If you cancel later than hours before the guided tour, there is no refund.

These terms also applys to groups that have ordered guided tours and agreed to billing: If the group cancel the tour earlier than 5 days before the date of the guided tour, we will bill you 15 percent of the ticket price. By cancellation later than 5 days before the guided tour, we will bill the complete ticket amount.